FAQ

We specialize in premium crafting supplies including Albums & Page Protectors, Card Making materials, Cardstock & Paper, Craft Boxes & Drawers, Craft Storage solutions, Crafts & Sewing supplies, Die Cutting tools, Embossing materials, Glue Guns, Laminating equipment, Glue & Adhesives, Scrapbooking supplies, Scrapbooking Kits, Stamping tools, and various Supplies, Tools & Accessories. Each product is curated with our decades of crafting expertise to ensure the highest quality.

Our products are designed for discerning crafters who value quality and elegance. We offer premium materials that help bring your creative visions to life with sophistication and style. Each item is carefully inspected to meet our rigorous quality standards.

You can create an account during the checkout process. Having an account allows you to track orders, save your preferences, and enjoy faster checkout in the future.

Order modifications or cancellations must be requested within 2 hours of placing your order. Please contact our customer service team immediately at [email protected] with your order number. Once your order enters processing (after 1-2 business days), we cannot guarantee changes can be made.

Click on the “Forgot Password” link on the login page. You will receive an email with instructions to reset your password. If you don’t see the email, please check your spam folder.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Absolutely. We use industry-standard encryption technology to protect your payment information. We do not store your complete payment details on our servers.

Payment declines can occur for various reasons including insufficient funds, incorrect card information, or security checks by your bank. Please verify your information and contact your financial institution if the issue persists.

We offer two shipping options:
• Standard Shipping – $12.95 via DHL or FedEx (10-15 business days after dispatch)
• Free Shipping – via EMS (15-25 business days after dispatch) for orders of $50 or more

Orders are processed within 1-2 business days. You will receive a dispatch notification with tracking information once your order ships. Delivery timelines begin from the dispatch date.

We proudly serve crafters worldwide! However, due to logistical constraints, we are currently unable to ship to some Asian countries and remote regions. We continuously work to expand our reach while maintaining our commitment to quality service.

You will receive tracking information via email once your order has been dispatched from our warehouse. Please allow 1-2 business days for processing before dispatch.

Delivery times are estimates and may vary based on destination and customs processing. If your order is significantly delayed, please check your tracking information first. If concerns persist, contact our customer service team with your order number.

We accept returns within 15 days of receipt. Items must be in original, unused condition with all packaging intact. Please contact our customer service team to initiate a return.

Please email our customer service team at [email protected] with your order number and reason for return. We will provide you with return instructions and address.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The timing of when the funds appear in your account depends on your financial institution.

We sincerely apologize for any inconvenience! Please contact us immediately at [email protected] with photos of the damaged or incorrect items and your order number. We will promptly resolve the issue.